Bookmark Buddy Documentation:Problems

Problems

If you encounter serious problems with Bookmark Buddy, please check first that you are using the latest version by visiting the program’s web site. If Bookmark Buddy doesn’t recognize that it is registered, see Registration Problems.

If you are experiencing problems with the latest version, these are two possible causes which you may wish to investigate:

The current bookmark list is corrupt

Bookmark Buddy automatically repairs a bookmark list if it can, saving a backup of the original list. If it cannot repair the list, you should replace the bookmark list with one of the autobackup copies. You can open a corrupted bookmark list in a text editor or a spreadsheet application such as Excel if you need to recover bookmarks from it.

The Windows Registry settings are corrupt

•	Choose Uninstall from the program’s Application menu.*

•	Select only Remove entries from Windows Registry and press Uninstall Now.

•	When you next run Bookmark Buddy it will recreate the entries with default values.

If you can’t solve a problem then please contact me with the following information and I will endeavor to come up with a solution:

1.	The version of Bookmark Buddy you are using (see About Bookmark Buddy)

2.	The Operating System you are using (see the System Control Panel).

3.	The steps you took before the problem occurred.

4.	Whether you can now reproduce the problem following the same steps.

*Users of Windows Vista and later must exit Bookmark Buddy, then choose Uninstall from the Bookmark Buddy program group on the Start menu or via the Add or Remove Programs control panel.

Known problems

I am aware of the following problems:

Internet Explorer: Shift key interacts with opening bookmark in frontmost tab

If you use the Shift key to invert the action of opening a URL to open a bookmark in the frontmost Internet Explorer tab, you may need to release the Shift key before Internet Explorer attempts to open the bookmark or it will not open it. This is a bug in some versions of Internet Explorer.

Opera: bookmarks open in Opera when another browser is selected

If you have Opera loaded but you have Internet Explorer or Netscape/Mozilla selected in Bookmark Buddy as the current browser, you may find that bookmarks will open in Opera’s frontmost tab, rather than in the selected browser’s. This is a ‘feature’ or bug of Opera, which poses as Internet Explorer and Navigator whilst loaded.

Drag and Drop: bookmarks dragged from Bookmark Buddy do not drop

Bookmark Buddy implements the core features of drag and drop, but these are not all implemented by all applications (e.g. Opera and Microsoft Outlook Express). In these cases you should use Bookmark Buddy’s alternative methods to open or copy a bookmark.

Drag and Drop: Last Visited time is not updated

Bookmark Buddy receives very limited feedback about what happens to a dragged bookmark: it doesn’t even find out if the bookmark was dragged onto a web browser or a text editor. The way I have implemented it, Bookmark Buddy updates the Last Visited time if you drag a bookmark onto Internet Explorer, but not if you drag it onto most other applications (including Netscape/Mozilla). Therefore you may want to use the Drag and Drop feature to open a bookmark only in Internet Explorer.

Hot key: does not always activate Bookmark Buddy

The hot key may not function when a DOS/command prompt window is active or when the System Tool Tray has the input focus. This is a limitation in some versions of Windows.