Bookmark Buddy Documentation:Registration Problems

Registration Problems

If you have difficulties obtaining your Personal License Register from OSoLiS, please see www.osolis.com/en/registration/plr.shtml or contact Support at client.support@osolis.com

If Bookmark Buddy doesn’t recognize that it is registered, please check About Bookmark Buddy under the Application menu to see what is wrong. Below are some suggestions for what to do depending on the message you see. If you still need help please e-mail me with the message Bookmark Buddy reports.

If you install Bookmark Buddy on a new computer, or you install on a reformatted hard drive, then you will need to obtain and install a new copy of your Personal License Register (see below).

License Register missing

You must place the Personal License Register in the directory that Bookmark Buddy says it is looking in. If the file you have is called osolis.zip, then you must ‘unzip’ it to extract the actual Personal License Register. If you do not know how to unzip a file, or you have lost your Personal License Register, see below for how to obtain a new copy of your Personal License Register.

License Register corrupt

If the Personal License Register has become corrupted, then you will need to obtain another copy: see below.

License Register indicates that you do not have a license

You will see this message if you have an out of date Personal License Register installed. You must replace the Personal License Register file with the latest version that includes details of your Bookmark Buddy license. Be sure to exit URL Organizer and Bookmark Buddy before saving your Personal License Register.

To obtain a new copy of your Personal License Register

1.	Log back into your account with OSoLiS using the Register button in About Bookmark Buddy, or starting from www.osolis.com/login.cgi?plr

2.	Click on the License Register button.

3.	Choose to have your Personal License Register e-mailed to you unless you have experienced difficulty receiving e-mails from OSoLiS.

4.	Save/move/copy your Personal License Register to the top level of the drive on which Bookmark Buddy is installed (usually C:\), overwriting your existing Personal License Register if applicable.